Bitbat Terms & Conditions
– Complete Platform Usage Guide
Please read these Terms and Conditions carefully before registering or using the bitbat platform. This document covers everything you need to know about account registration, gaming policies, payment methods, bonus terms, and responsible gaming.
By using the platform, you are deemed to have fully accepted these Terms & Conditions.
Who Are These Terms For, and Why Do They Matter?
These Terms and Conditions ("Terms") constitute a legally binding agreement between the bitbat platform ("bitbat", "we", "us") and users of this platform ("you", "user"). By accessing the bitbat.ws website, creating an account, or using any of our services, you agree to these Terms.
Reading and understanding these Terms and Conditions is in your own best interest. They clearly set out your rights, responsibilities, limitations, and all the key rules that govern your gaming experience. If you have questions about any section, please reach out to our Support team.
Bitbat always strives to write these Terms & Conditions in plain, easy-to-understand language — so every user can follow them without difficulty. Our goal is to present information clearly and simply, free from complex legal jargon.
Account Registration & Management Rules
A registered account is required to play games or place bets on the bitbat platform. The following rules apply to creating and maintaining your account:
One Account Policy
Each individual may register only one account. If a person is found to hold multiple accounts, all associated accounts may be suspended and any balances forfeited.
Providing Accurate Information Is Mandatory
The name, address, email address, and phone number provided at registration must be accurate and truthful. bitbat reserves the right to close any account created with false or misleading information at any time.
Password & Security Responsibilities
You are solely responsible for keeping your account password and login credentials confidential. You must not allow anyone else to use your account. If you suspect any unauthorised access, please contact support immediately.
Updating Your Information
If your contact details change after registration — such as your email address or phone number — please update them in your account settings. bitbat will not be held responsible for any missed notifications resulting from outdated information.
KYC verification is required to make withdrawals or place bets above a certain amount. The following documents are typically needed for this process:
- Proof of Identity: A clear photo or scan of your National ID (NID) or passport.
- Proof of Address: A recent utility bill, bank statement, or government-issued ID showing your current address.
- Selfie with ID: In some cases, a selfie holding your ID may be required.
- Processing Time: Once all required documents have been submitted, verification is typically completed within 1–3 business days.
Platform Eligibility & Age Requirements
Bitbat is a gaming platform operated exclusively for adults. The following eligibility requirements must be met to register and use the platform:
The following categories of individuals are not permitted to use bitbat:
- Anyone under the age of 18
- Users whose accounts were previously closed by bitbat
- Individuals on the Self-exclusion list
- Gaming on behalf of another person or by proxy
- Regarding bitbat employees' personal betting activity
General Rules for Gaming & Betting
All users playing games on bitbat must follow the general rules listed below. These rules apply equally across all game types — Live Casino, slots, table games, and Sports Betting:
- Game Results Are Final: RNG and live dealer game results are final. Results are not altered unless a verified technical error has occurred.
- In the event of a technical issue: If a game is interrupted due to a server or network issue, the stake will be refunded or settled in accordance with our policy.
- Stay Within Your Betting Limits: Each game has a set minimum and maximum bet limit. Bets placed outside these limits will not be accepted.
- Auto-Betting Tools Prohibited: The use of any automated betting software, bots, or scripts is strictly prohibited.
- Game Manipulation Prohibited: Any attempt to manipulate game outcomes by any means will result in permanent account closure.
Special Rules by Game Category
| Game Section | Special Considerations |
|---|---|
| Live Casino | Bets placed after the betting window has closed will not be accepted. The dealer's decision is final. |
| Slots | Once a Spin begins, bets cannot be cancelled. Disconnection policies apply if your connection is lost. |
| Sports Betting | If a match is cancelled, bets will be refunded. Opportunities to change odds during live betting are limited. |
| Table Games | Bets must be confirmed before each round begins. Specific rules apply in the event of a tie or draw. |
Detailed rules for each game can be found in the "Info" or "Paytable" section within the game. If you are unsure, read them before placing a bet.
Deposit, Withdrawal & Payment Policy
All matters relating to financial transactions on bitbat are covered in detail in this section. Specific rules apply to both deposits and withdrawals.
Deposit Rules
- Deposits must be made exclusively from a payment method registered in your own name.
- A minimum deposit amount applies — the exact figure is displayed on the platform.
- For most payment methods, deposits are credited to your balance instantly or within a few minutes.
- Depositing through a third party or from someone else's account is strictly prohibited.
Withdrawal Rules
- KYC verification must be completed before a withdrawal can be processed.
- Withdrawals can only be made to the same payment method used for the original deposit.
- Withdrawals are typically processed within 1–5 business days.
- Bonus funds cannot be withdrawn directly — the Wagering Requirement must first be met.
- Additional verification may be required for large withdrawal amounts.
Bitbat offers a range of payment methods for Bangladeshi users. All supported options can be found in the Payments section of the platform.
The list of available payment methods is subject to change. Please check the Cashier section of the platform for the most up-to-date options.
Bonus & Promotion Terms
Bitbat offers various bonuses and promotional offers from time to time. Specific terms and conditions apply to claiming and using these bonuses. Accepting a bonus without fully understanding its terms may cause problems later — so it is important to read the details of each offer carefully.
What Is a Wagering Requirement?
A Wagering Requirement means you must wager the bonus amount a specified number of times before you can withdraw it. For example: a ৳100 bonus with a 30x Wagering Requirement means you must place a total of ৳3,000 in bets before that bonus can be withdrawn.
Bonus Expiry
Every bonus has a fixed validity period — typically 7 to 30 days. If the Wagering Requirement is not met within that period, the bonus will be forfeited.
Bonus Abuse Prohibited
Any attempt to exploit the bonus system — whether by creating multiple accounts or any other means — will result in the closure of all associated accounts and the forfeiture of all bonuses.
Right to Decline Bonuses
You can also choose to decline a bonus. Bonus offers can be rejected in your account settings or at the time of deposit. Playing without a bonus means no Wagering Requirement applies.
Welcome Bonus
A bonus awarded to new users on their first deposit. Terms and conditions are stated alongside the offer.
Reload Bonus
Exclusive offers available to existing users on their next deposit.
Free Spins
Free spins on selected slot games. Wagering Requirements may apply to any winnings.
Referral Bonus
Refer a friend and earn a bonus subject to specific terms. See the Promotions page for full details.
Data Security & Privacy Policy Summary
Bitbat places the highest priority on protecting users' personal information and financial data. The key pillars of our security framework are:
SSL Encryption
All data transfers are encrypted using SSL/TLS technology. Your login credentials and financial data are fully protected.
Two-Factor Authentication
You can enable Two-Factor Authentication (2FA) for an extra layer of account security.
Data Retention Policy
Personal data is stored on secure servers and is not retained beyond the period for which it is needed.
No Third-Party Sharing
Personal information is never shared with third parties except where required by law.
For our full Privacy Policy Privacy Policy page Visit the page to find full details on how your information is collected, stored, and used.
- Use a strong, unique password.
- Always log out after using someone else's device.
- Be alert to phishing emails.
- Change your password regularly.
- Report any suspicious activity to our support team immediately.
- Keep 2FA enabled for added account security.
What activities are strictly prohibited?
The following activities are strictly prohibited on the bitbat platform. Violation of these rules will result in permanent account closure and forfeiture of all balances:
- Creating an account under a false identity.
- Using stolen or unauthorised payment methods.
- Misuse of chargebacks or payment disputes.
- Using the platform for money laundering purposes.
- Bots, scripts, or auto-betting software.
- Accessing the platform from a restricted region using a VPN or proxy.
- Attempting to hack or tamper with the platform's software.
- Exploiting system vulnerabilities.
- Claiming the same bonus across multiple accounts.
- Arbitrage betting or circumventing bonus terms and conditions.
- Exploiting the bonus system for unfair advantage.
- Collusion or coordinated betting manipulation.
Responsible Gaming — bitbat's Commitment & Your Rights
Bitbat believes gaming is a healthy form of entertainment — but it can become a dependency. To help reduce that risk, we provide a range of tools and support. This section explains bitbat's Responsible Gaming policy and your rights:
Available Protective Tools
- Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
- Loss Limit: Set a loss limit in advance for any given period of time.
- Session Limits: Set a time limit on how long you play in a single session.
- Cooling-Off Period: Temporarily suspend your account if you need a short break.
- Self-Exclusion: For an extended break, you can suspend your account for a set period of time.
Know the Warning Signs
If you notice any of the following signs, it is important to seek help:
- Placing increasingly larger bets to try to recover losses.
- Neglecting family or work responsibilities due to gaming.
- Finding it difficult to stop gaming.
- Taking out loans or using someone else's money for gaming.
- Lying about or hiding your gaming activity.
For assistance: Contact bitbat Support or Responsible Gaming page Go.
Account Closure Policy
Closed at User's Request
You may request to close your bitbat account at any time. Before doing so, please make sure of the following:
- No active bets or game sessions in progress.
- Withdraw all funds remaining in your balance.
- Any unused bonus will be forfeited.
- Submit your request via email or Live Chat with our Support team.
Reasons for Account Closure by bitbat
Bitbat may temporarily or permanently suspend your account under the following circumstances:
- Violation of any provision of these Terms and Conditions.
- Evidence of fraud or deceptive activity.
- Providing false identity or inaccurate information.
- Failure to comply with age restrictions.
- Extended period of account inactivity.
Dispute Resolution Process
If you encounter any issue or dispute while using the bitbat platform, it can be resolved through the following steps:
Contact Support
For any issue, contact our support team first. Describe your problem in detail via live chat or email at [email protected]. The majority of issues are resolved at this stage.
Formal Complaint
If your issue remains unresolved after contacting Support, you may submit a formal complaint by email. Please include a full description of the complaint, relevant screenshots, and your account details. You will receive a response within 7 business days.
Final Resolution
If a formal complaint remains unresolved, the matter will be reviewed by bitbat's senior management, whose decision shall be considered final.
Policy on Changes to Terms & Conditions
Bitbat reserves the right to amend these Terms & Conditions as needed. When changes are made, the following process will be followed:
- You will be notified at your registered email address prior to any significant changes.
- The date of any change will be shown at the top of this page under "Last Updated".
- Continued use of the platform after any changes have taken effect will be considered acceptance of the updated Terms.
- If you do not agree to the updated terms, you have the option to close your account and withdraw your balance.
Please check this page regularly. The date at the top of the page is updated each time a change is made.
Six Most Important Points in the Terms & Conditions
Six topics within these Terms & Conditions affect users most. If you're new, make sure you read at least these six carefully:
18+ Mandatory
Registration is strictly prohibited for anyone under 18. Providing false information during age verification is a serious violation that will result in permanent account closure.
One Account Policy
One person, one account — this rule is strictly enforced. Creating multiple accounts will result in all accounts being closed and all balances being forfeited.
Read the Bonus Terms
Each bonus has its own Wagering Requirements and expiry period. It is advisable to read the terms before claiming any bonus — failing to do so may cause issues with withdrawals.
Your Own Payment Method
All deposits and withdrawals must be made using a payment method registered in your own name. Transactions through third parties are strictly prohibited.
KYC Required
KYC verification must be completed before making a withdrawal. Once the required documents are submitted, verification is typically completed within 1–3 days.
Responsibility Is in Your Hands
Stay in control of your gaming using budget limits, session limits, and Self-Exclusion tools. bitbat is always here to help.
General Provisions & Miscellaneous Terms
Language & Translation
This Bengali version of the Terms and Conditions has been prepared for the convenience of Bangladeshi users. In the event of any conflict in interpretation, the Bengali version shall take precedence.
Geographic Scope of Applicability
Bitbat is designed specifically for users in Bangladesh. Access may be restricted for users in certain regions. Users are responsible for ensuring their use of the platform complies with the laws applicable in their own jurisdiction.
Related Policies
Several additional policies are associated with these Terms and Conditions and carry equal importance:
Limitation of Liability
Bitbat accepts no liability in the following circumstances: (a) issues arising from the user's own internet connection or device; (b) losses resulting from the user sharing their account credentials with others; (c) Force Majeure or circumstances beyond our control; (d) financial losses resulting from losing a game.
Inactive Account Policy
Any account with no activity for 12 months or more will be marked as inactive. If an inactive account holds a balance, bitbat will act in accordance with its stated policy and will notify the user in advance.
For any questions regarding these Terms and Conditions:
Frequently Asked Questions
Join bitbat — A Safe & Transparent Gaming Platform
You've read the terms and understand them — now register and start enjoying the best gaming experience in Bangladesh.