Bitbat Privacy Policy
– Your Data, Our Responsibility
Everything you share with bitbat — your name, address, payment details, or gaming history — is our responsibility to protect. This Privacy Policy explains what information we collect, why we collect it, how it is stored, and whether it is ever shared with third parties.
Your data is never sold — that is our core commitment.
Why is it important to read this Privacy Policy?
Bitbat ("we", "our", "platform") outlines in this Privacy Policy how we manage the personal data of our users ("you", "your"). This policy applies to visiting the bitbat.ws website, creating an account, or using any of our services.
We believe user privacy is a fundamental right. That is why we follow a data minimisation principle — collecting only what is strictly necessary to provide our services. Safeguarding every user's data is our institutional responsibility.
This Privacy Policy is written in accordance with GDPR principles and presented in clear, accessible language for our Bangladeshi users. If you have any questions about a particular section, feel free to contact us directly.
Bitbat never sells your data. Sharing personal information with advertisers or third parties is not part of our business model.
What information does bitbat collect?
We collect user information through three main channels: information you provide directly, information collected automatically while you use the platform, and information received from third-party verification services. A detailed breakdown of what falls under each category is provided below:
Directly Provided Personal Information
- Full name, date of birth, and gender
- Email address & mobile number
- Current and Permanent Address
- National ID or passport number (for KYC verification)
- Payment method details (bKash/Nagad account numbers, etc.)
Automatically Collected Information
- IP Address & Device Type
- Browser type and operating system
- Time spent on the platform and pages visited
- Gaming activity log — which games were played, how often, and when
- Cookies and Local Storage Data
Information received from third parties
- Identity verification information from our KYC verification service provider
- Transaction confirmation from the payment provider
- Alerts on suspicious activity from anti-fraud services
"We only collect the information that is genuinely necessary to provide you with the best possible service — nothing more."— bitbat Data Protection Team
How is your data used?
Bitbat does not use your data arbitrarily. Every piece of data has a specific, legitimate purpose. Below, we transparently explain what each type of data is used for:
Account Management
Personal information is used to complete registration, verify login, reset passwords, and maintain account security — all essential to providing the service.
Financial Transactions
Payment information is required to process deposits, handle withdrawals, and maintain transaction history. It is also essential for fraud prevention.
Security & KYC
KYC documents are processed for age verification, identity confirmation, and anti-money laundering compliance — in line with international regulatory standards.
Customer Support
Our support team needs access to your account information in order to resolve your issues and answer your questions. This information is accessible only to relevant staff.
Platform improvement
By analysing anonymous usage statistics, we improve platform performance and enhance the user experience. No personal identities are revealed in this analysis.
Responsible Gaming
Gaming history is used to monitor behavioural patterns, identify potentially problematic gambling, and provide timely support to users.
Where and how is your data stored?
Bitbat stores your data on secure servers. Our security framework is built to meet the highest industry standards. Key aspects of our data storage and protection:
AES-256 Encryption
All stored sensitive data is protected with AES-256 encryption — one of the strongest data encryption methods in the world.
SSL/TLS Transmission
All data exchanged between your browser and our servers is encrypted using SSL/TLS technology, making it unreadable to any third party.
Secure Data Centres
Our servers operate in internationally certified, secure data centers. Physical security, fire protection, and unauthorized access controls are active at all times.
Access Control
Only authorised staff may access specific user data. All access is logged and regularly audited.
Regular security audits
Regular Penetration Testing and Vulnerability Assessments are conducted to identify security weaknesses.
| Level | Technology | Protection Type |
|---|---|---|
| Level 1 | SSL/TLS | Transmission Encryption |
| Level 2 | AES-256 | Stored data protection |
| Level 3 | Firewall | Unauthorized Access Blocked |
| Level 4 | 2FA | Account Login Security |
| Level 5 | Audit logs | Access Monitoring |
Is your information shared with anyone? When and with whom?
Bitbat's core principle is that your data is never sold or transferred to advertisers. However, limited information may be shared in specific circumstances necessary for operating our services:
Payment Provider
Only the minimum necessary information is shared with payment providers to process deposits and withdrawals. This information is used solely to complete the specific transaction — for no other purpose.
KYC Verification Service
Documents are processed with specialist KYC providers for identity verification. These providers operate under our confidentiality agreements and are not permitted to share your information with third parties.
Legal Obligations
Disclosure of information may be legally required in response to a court order, a lawful request from law enforcement, or a directive from a regulatory authority. In such cases, only the minimum necessary information is provided within the bounds of the law.
Technical Service Providers
We work with partners for technical services such as cloud hosting, email delivery, and analytics. These partners act as data processors and are bound by strict data protection agreements.
- Selling your information to advertisers.
- Transferring your information to marketing companies.
- Using data for unrelated business purposes.
- Sharing sensitive data without your consent.
- Using your data for profiling or targeted advertising.
All our third-party service providers have signed GDPR-compliant data processing agreements. They do not own your data — they are processors only.
What are Cookies and how does bitbat use them?
Cookies are small text files that websites store on your device. bitbat uses Cookies to enhance your browsing experience and keep the platform functioning properly. We use four types of Cookies:
Essential Cookies
Essential for maintaining login sessions, security verification, and core platform functionality. Disabling these Cookies will prevent the site from working properly.
Analytics Cookies
Anonymous statistics — such as how many users visit a page and how long they stay — are collected and used to improve the platform.
Preference Cookies
Used to remember your language preference, theme setting, and other personalized choices.
You can change your cookie preferences at any time. Available methods:
Chrome, Firefox, Safari — each browser offers the option to delete or block Cookies.
When browsing in Incognito or Private Mode, Cookies are automatically cleared at the end of your session.
Disabling essential Cookies may prevent login and security features from working properly.
Your Six Core Rights Under Data Protection
You have certain important rights regarding your personal information. bitbat respects these rights and is committed to helping you exercise them:
To exercise these rights [email protected]-. We will endeavour to respond within 30 days. Identity verification may be required.
Protection of Children's and Minors' Data
Bitbat is an adults-only platform. No one under the age of 18 may use this platform, and we do not knowingly collect any data from minors.
If we learn that any user is under 18 years of age, their account will be immediately closed and all stored data will be deleted — except where required by law.
- Age verification is mandatory at the time of registration.
- Date of birth is verified during KYC.
- If age is in doubt, additional verification will be required.
- If any minor's data is found, it will be deleted immediately.
If you have a minor at home, consider taking the following steps:
Keep a password or Parental Control enabled on your device.
Keep your bitbat login password out of reach of children.
Have an open conversation with your child about online gaming.
How long is your information retained?
Bitbat does not retain your data indefinitely. Different types of data have defined retention periods. Once a period expires, the data is securely deleted or anonymised:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account Information | For the duration of the active account + 5 years | Legal and regulatory requirements |
| Financial Transactions | 7 years | AML and tax laws |
| KYC documents | 5 years after account closure | Regulatory Obligations |
| Gaming History | 3 Years | Dispute Resolution & Reporting |
| Support Contact | 2 years | Service Quality Assurance |
| Marketing Preferences | Until consent is withdrawn | Basis for Contact |
What happens when you close your account? When an account is closed, certain data must be retained for financial and legal compliance. However, your account will be deactivated and your personal information will not be used for marketing or any other purpose.
Once the retention period expires, bitbat disposes of data using the following methods:
Digital data is deleted in a manner that makes recovery impossible.
In some cases, data may be anonymized and retained for statistical purposes — without identifying any individual.
Records of data deletion are retained for security purposes.
What happens if this Privacy Policy changes?
Bitbat may update this Privacy Policy from time to time — due to technical changes, new services, or legal requirements. When changes are made, we will:
- We will update the "Last Updated" date at the top of the page.
- We will send a notification to your registered email address for any significant changes.
- For major changes, your consent to the updated policy will be requested at the time of login.
- If you do not agree to the updated policy, you will have the option to close your account and withdraw your balance.
Visit this page regularly. The update date changes after every revision — make sure to check it.
Contact Us for Privacy Enquiries
If you have questions about this Privacy Policy or wish to exercise your data rights, please reach out to us through the following:
Want to File a Complaint? If you believe your data protection rights have been violated, please contact us first. We are always ready to resolve the issue.
More Information on Privacy & Security
Frequently Asked Questions
Play Safe — Your Privacy Is Our Responsibility at bitbat
Enjoy gaming on bitbat with peace of mind — backed by SSL encryption, a solid data protection policy, and a transparent privacy policy.