Bitbat Responsible Gaming
– Our Commitment to Safe Gaming
Gaming is a fun and enjoyable form of entertainment — but keeping it within healthy limits is the smart choice. At bitbat, we provide a range of tools and support to help you game safely and responsibly. Your well-being is our top priority.
- Setting Deposit & Loss Limits
- Self-Exclusion Feature Available
- Connect with Our Expert Support Team
What is responsible gaming and why does it matter?
Responsible Gaming means treating gaming purely as entertainment — not as a source of income or a way to cope with stress. When you play on bitbat, it means making conscious decisions, sticking to your budget, and keeping a healthy attitude toward gaming.
Online gaming is growing rapidly in Bangladesh — and most people enjoy it purely for fun. For a small number, however, it can become a problem. bitbat helps identify and prevent those risks before they escalate.
Remember — losing is part of the gaming experience. Only spend what you can afford to lose without it affecting your life.
Bitbat's responsible gaming philosophy and commitment.
Bitbat believes that user protection is the foundation of a successful gaming platform. We want every player to enjoy a safe and sustainable experience over the long term. The well-being of our users matters far more to us than short-term profit.
Guided by this philosophy, we have adopted industry-leading Responsible Gaming policies and are actively investing in their effective implementation. Our support team is specially trained to identify players at risk and provide timely assistance.
Active Monitoring
Our system automatically detects unusual gaming behaviour — such as sudden large bets, chasing losses, or excessive time spent playing.
Intervention When Needed
If warning signs are detected, our team reaches out directly to offer support — without judgment and in complete confidence.
Empowerment
Giving users full control over their own gaming — deposit limits, session limits, cooling-off periods, and Self-Exclusion are always easy to access.
Minor Protection
Strict age verification is in place to prevent anyone under 18 from accessing the platform.
"Gaming should be a fun part of life — not a substitute for it. bitbat is always here to help you game safely and healthily."— The bitbat Responsible Gaming Team
How to Recognize the Signs of Problem Gaming
Gaming addiction or problematic gaming often develops gradually — and many people don't even realise it's happening. Watch out for the following signs and seek help if they apply to you:
- You are spending beyond your budget.
- You are borrowing money to fund your gaming.
- You are cutting back on essential household expenses.
- Placing larger bets to chase your losses.
- Finding it hard to stop playing.
- Neglecting family and work responsibilities.
- Being dishonest about your gaming habits.
- Feeling restless or irritable when you're not playing.
- Unable to control frustration or anger when you lose.
- Gaming has become your way of relieving stress.
- Unable to stop when you're winning.
- Losing sleep because of gaming.
- Withdrawing from friends and family.
- Avoiding social events.
- Difficulty focusing at work or on your studies.
- Loved ones have expressed concern about your gaming.
Risk level based on gaming behaviour patterns:
Most players stay at a recreational level. Seeking help when things go wrong takes real courage.
Is your gaming safe? — Ask yourself
Answer the following questions honestly. This is not a test — it is simply a chance to be truthful with yourself. If you answer "Yes" to five or more questions, please consider seeking professional support:
Do you sometimes spend more than you planned and feel regret about it afterward?
When you lose, do you feel the urge to place bigger bets to win your money back?
Do you feel the need to hide or downplay how much time you spend gaming?
Are family members or friends concerned or unhappy about your gaming?
Do you turn to gaming to cope with stress, loneliness, or low mood?
Have you tried to stop gaming but been unable to?
Has gaming caused you to fall behind on work, studies, or family responsibilities?
Have you ever borrowed money or taken funds from others to fund your gaming?
Your gaming is healthy and recreational. You're in a good place.
There is some risk. Consider using deposit limits or session limits.
There may be a moderate problem. Contact Support and consider a cooling-off period.
This is a sign of serious problems. Consider Self-Exclusion and seek professional support.
Contact Us for Support: [email protected] — We don't judge. We help.
Bitbat's five protective tools
The following tools are available on bitbat through Account Settings or via Support. Using them is not a sign of weakness — it's the mark of a smart, responsible gamer:
Deposit Limit
Set a cap on how much you can deposit daily, weekly, or monthly. Limits take effect immediately once set.
Loss Limit
Set a maximum amount you are willing to lose within a given period. Once that limit is reached, betting stops automatically.
Session Limits
Set how long you want to play in a single session. When the time is up, the system will send you a reminder and can end the session if needed.
Cooling-Off Period
Temporarily suspend your account for a short break — from 1 day up to 6 weeks. You will not be able to log in during this period.
Self-Exclusion
For a longer break, you can close your account for a set period or permanently. Promotional communications are also paused while the exclusion is active.
Pause Promotions
Opt out of bonus offers, promotional emails, and marketing communications. This helps reduce the temptation to game excessively.
To activate these tools, log in to your account and go to the Settings section, or contact Support directly [email protected] Send us an email.
How do you set deposit and loss limits?
Setting limits is one of the most effective responsible gaming tools available. To make sure they truly work, there are a few important things to keep in mind:
Set Your Monthly Entertainment Budget
Start by figuring out how much you can comfortably spend on entertainment each month — just like movies, dining out, or other expenses. Then allocate a portion of that budget specifically for gaming.
Choose Realistic Limits
Setting a limit too low may tempt you to change it repeatedly. Setting it too high defeats the purpose. Choose a number that is genuinely realistic.
Limits can be lowered instantly, but increases take time
Reducing a limit takes effect immediately. Increasing a limit requires a 7-day waiting period — this prevents impulsive decisions made in the heat of the moment.
Review regularly
Review your gaming spending and experience once a month. Adjust your limits as needed.
| Limit Type | Takes Effect | Takes time to increase |
|---|---|---|
| Daily Deposit | Immediate | 7 Days |
| Weekly Deposit | Immediate | 7 Days |
| Monthly Deposit | Immediate | 30 Days |
| Weekly Losses | Immediate | 7 Days |
| Session Time | Immediate | 24 Hours |
| Cooling-Off | Immediate | Upon Expiry |
How does Self-Exclusion work and when should you use it?
Self-Exclusion is the most powerful protection tool available. Once activated, you will be unable to log in to your bitbat account for a set period or permanently. There is no shame in taking this step — it is the strongest example of taking responsibility for yourself.
When Should You Use Self-Exclusion?
- When gaming is having a negative impact on your finances or family life.
- When cooling-off or other limits are no longer working.
- When you are seeking professional counselling and want to take a break from gaming.
- When you feel yourself that you need a break.
Steps to Activate Self-Exclusion
Contact Support
Contact us via Live Chat or email [email protected] and let us know you'd like to activate Self-Exclusion.
Select Duration
6 months, 1 year, 5 years, or permanently — choose what works best for you.
Instant Effect
Self-Exclusion takes effect immediately. Your account is locked and all promotional communications are stopped.
Reactivate After Period Ends
To reopen your account after the period ends, you must contact Support. Accounts are not reopened immediately — additional time is given.
Important Information About Self-Exclusion
- During Self-Exclusion, your account cannot be reopened before the period expires.
- Your account balance remains safe and will be returned to you at the end of the exclusion period.
- No bonuses or promotions will be available during the exclusion period.
- Applies simultaneously across all channels — both web and app.
Along with taking Self-Exclusion, please also take these steps:
Tell a trusted friend or family member — facing it alone is difficult.
Reach out to a professional counselling service.
Find alternative activities — exercise, hobbies, or social events.
Bitbat's measures to protect children and minors
Bitbat enforces a strict no-minors policy. Multi-layered safeguards are in place to prevent anyone under 18 from accessing the platform. Parents also have an important role to play:
Advice for Parents
- Use Parental Control software on your device.
- Keep passwords for all gaming sites, including bitbat, out of your child's reach.
- Have open conversations with your child about online gaming and responsible spending.
- If you suspect your child is accessing the platform, contact support immediately.
How to Enable Parental Control on Different Devices:
Set limits via Settings > Digital Wellbeing > Parental Controls. You can also use the Google Family Link app.
Go to Settings > Screen Time > Content & Privacy Restrictions to set website filters and app limits.
Use the Microsoft Family Safety app to set browsing filters and screen time controls on your child's account.
Enabling an Adult Content filter on your home WiFi router applies to all devices on the network. Check your router settings for DNS filtering options.
Keeping Gaming Enjoyable for the Long Term — 10 Practical Tips
Follow these tips to keep your gaming fun and safe at all times:
Set a budget in advance
Decide how much you're willing to spend before you start playing. When you reach that limit, stop — not because you hope to win it back.
Accept Losses as Part of the Game
Losing at the casino is normal. Chasing losses with bigger bets is dangerous.
Take Regular Breaks
Take at least a 10–15 minute break every hour. Stand up, drink some water, take a short walk.
Don't Play on Impulse
Avoid gaming when you are angry, frustrated, or under the influence. Make decisions with a clear head.
Do not think of gaming as a source of income.
Consistent winnings from gaming are not realistic. It's entertainment — not an investment.
Learn to Stop When You're Ahead
A big win can quickly disappear if you keep playing. Set aside a portion of your winnings before you continue.
Avoid Playing Before Bed
Late-night gaming reduces sleep quality and impairs your decision-making the following day.
Know the Rules of the Game
Make sure you understand the rules and odds of any game before you play. Placing large bets without that knowledge is never a good idea.
Use Limit-Setting Tools
Bitbat's deposit limits, session limits, and other tools are built for you. Use them.
Reach Out for Help — You're Not Alone
Acknowledging a problem and asking for help takes real courage. The bitbat support team is specially trained to assist with responsible gaming matters. Everything you share is kept confidential — no judgment, ever.
Talk to Support First
Talk to us. We'll listen, not judge — and help you activate the tools you need.
Set Necessary Limits
Let's set the right limits together — ones that will make a real difference.
Professional Referral
We will help you get in touch with professional counselling services whenever you need them.
Follow-up Support
Follow-up support is provided to check on your well-being after you have taken action.
More Useful Information
Frequently Asked Questions
Start gaming safely — bitbat is always here for you
Set your limits, play responsibly, and enjoy gaming for what it is — entertainment. Your safety is our top priority at bitbat.